Managing unauthorised absence

Managing unauthorised absence

How to manage unauthorised absence ?

It is only human for concern to turn to frustration when employees fail to attend work as expected.

You feel let down, irritated and want to take action against them as you attempt to juggle covering an unplanned absence.

However, a heavy-handed approach can be inappropriate, uncaring and end in exposing the business to a claim for compensation being made to an employment tribunal.

All people problems need to be handled in a fair manner, using standard employment policies and processes to protect yourself and your business against future claims.

Think about the person you are dealing with.

• Is this new or normal behaviour?
• Has something unexpected happened?

Contact the person.

Attempt to make contact with the employee and even their emergency contact, especially if it is new or not normal behaviour.

• Keep a written log of all contact – including what was said, who by, and when
• Note, what impact of absence is on your business. e.g., customer let down
• Speak to the employee and arrange a meeting to discuss their absence

If you are unable to make contact with your employee, write to them asking them to make contact / attend a meeting to discuss their absence.

Have a meeting

During your meeting:

• explain
• listen
• be fair
• be reasonable

Following the meeting

Following the meeting, if necessary take action in line with the company disciplinary / absence policy in relation to managing unauthorised absence.   

Summary

Over the last few years we have all learned to pay attention to our physical and mental health.

But this does not mean as an employer you have to roll over and accept poor time and attendance.

You do need to be reasonable and engage with your employee to explain impact and consequences if appropriate.

Given that the current average award to a former employee, for a successful claim of unfair dismissal is in excess of £14,000 compensation, employers need to ensure they avoid rushing to dismiss employees by adopting/following a fair process to make decisions.

If you need additional advice, guidance or support with resolving disruption and issues caused by unplanned employee absences, or any other employment issue, contact us for a free 30 minute consultation on 01905 347536.