Managing unauthorised absence 

How to manage unauthorised absence ?

It is only human for concern to turn to frustration when employees fail to attend work as expected.

You feel let down, irritated and want to take action against them as you attempt to juggle covering an unplanned absence.

However, a heavy-handed approach can be inappropriate, uncaring and end in exposing the business to a claim for compensation being made to an employment tribunal.

All people problems need to be handled in a fair manner, using standard employment policies and processes to protect yourself and your business against future claims.

Think about the person you are dealing with.

• Is this new or normal behaviour?
• Has something unexpected happened?

Contact the person.

Attempt to make contact with the employee and even their emergency contact, especially if it is new or not normal behaviour.

• Keep a written log of all contact – including what was said, who by, and when
• Note, what impact of absence is on your business. e.g., customer let down
• Speak to the employee and arrange a meeting to discuss their absence

If you are unable to make contact with your employee, write to them asking them to make contact / attend a meeting to discuss their absence.

Have a meeting

During your meeting:

• explain
• listen
• be fair
• be reasonable

Following the meeting

Following the meeting, if necessary take action in line with the company disciplinary / absence policy.   

Summary